Uber Eats adds AI assistant to help with grocery shopping

Uber announced a new AI feature called “Cart Assistant” for grocery shopping in its Uber Eats app.

The new feature works a couple different ways. You can use text prompts, as you would with any other AI chatbot, to ask it to build a grocery list for you. Or you can upload a picture of your shopping list and ask it to populate your cart with all your favorite items, based on your order history. You can be as generic as you — “milk, eggs, cereal” — and the bot will make a list with all your preferred brands.

And that’s just to start out. Uber says in the coming months, Cart Assistant will add more features, including “full recipe inspiration, meal plans, and the ability to ask follow up questions, and expand to retail partners.”

But like all chatbots, Uber acknowledges that Cart Assistant may make mistakes, and urges users to double-check and confirm the results before placing any orders.

It will also only work at certain grocery stores, with Uber announcing interoperability at launch with Albertsons, Aldi, CVS, Kroger, Safeway, Sprouts, Safeway, Walgreen, and Wegmans. More stores will be added in the future, the company says.

Uber has a partnership with OpenAI to integrate Uber Eats into its own suite of apps. But Uber spokesperson Richard Foord declined to say whether the AI company’s technology was powering the new chatbot in Uber Eats. “Cart Assistant draws on publicly available LLM models as well as Uber’s own AI stack,” Foord said in an email.

Uber has been racing to add more AI-driven features to its apps, including robotaxis with Waymo and sidewalk delivery robots in several cities. The company also recently revived its AI Labs to collaborate with its partners on building better products using delivery and customer data.