Royal Mail confirms major change for anyone who misses a delivery

Royal Mail has announced a major change affecting customers in the UK. The postal service has confirmed it is making an update to its ‘something for you’ delivery cards, which are issued when posties can’t make a delivery.

Sharing an explanation for customers on Facebook, Royal Mail said it is rolling out new cards with a ‘clever upgrade’. The change is intended to give customers more control when they have missed a delivery, as well as making things ‘simpler’ and ‘faster’.

In the post, Royal Mail explained: “We’ve revitalised our Something for you delivery cards – with a fresh new look and a clever upgrade. They now come with an easy to scan QR code – because even the most charming handwriting deserves a digital sidekick. The new card is simpler, faster, and a more secure way to stay in control of your missed deliveries.”

The postal service also shared a video, which featured a staff member breaking down what has changed. They told viewers: “Royal Mail is introducing an updated something for you card, designed to make locating your items quicker and more convenient.

“This updated version includes a QR code that provides direct access to your item’s location. Simply scan the QR code on the card using your mobile phone to instantly view your tracking details.”

They explained: “You’ll see a link beginning with RYML.me. Just tap the link to open your tracking page. Your unique nine-digit tracking code will already be filled in for you. Simply enter your delivery postcode to confirm access. From there, you’ll be able to see the latest location of your item, including any safe place photos or neighbour delivery details.

“If you prefer, you can manually enter the nine-digit code on the tracking page in the Royal Mail app or on our website. If we’ve had to take your item back to your local delivery office, you’ll be able to see who the items address to, so you can bring the correct ID when collecting.

“Alternatively, you can request a redelivery at a date that suits you. For your protection, Royal Now will never ask for additional information or payment to locate or track your item.

“If something doesn’t seem right, please visit our scam example page for more information. This updated card is a simpler, faster, and more secure way to stay in control of your missed deliveries.”

Royal Mail’s website explains that scammers may make false delivery cards to target the public. Examples can be seen on the website, along with other scams to look out for.