Morrisons introduces major change to checkouts

Morrisons is one of the most popular supermarkets in the UK, with more than 1,800 locations nationwide. If this is where you do your weekly shop, you might notice some changes to the checkouts – both self-service and normal ones.

The retailer has announced it will be rolling out changes to the way the checkouts operate. In a bid to make the shopping experience ‘more efficient’ for customers, new tills will be installed to replace the older models. The changes have been ongoing since May last year, according to the supermarket, and it’s hoped that all of the tills will soon be upgraded.

You might have already noticed some changes in your local Morrisons store. Sleeker black tills will replace the old technology, and according to the Independent, it’s part of a ‘nationwide refresh’.

For example, Swindon’s Morrisons superstore is just one of the stores which has undergone a recent transformation.

A Morrisons spokesperson said: “Since May 2025, we have been updating a significant proportion of both colleague operated and self-service checkouts across all of our stores to make them more efficient, with the refresh due to complete very soon.

“The new technology will ensure we can continue to offer our customers excellent levels of service, now and into the future.”

Morrisons has also made headlines last week for introducing a major change to the instore toilets in a bid to make them more stoma-friendly. All of its accessible toilets across England, Scotland and Wales have been upgraded with new features suggested by Colostomy UK and following customer feedback.

Some of the new additions include hooks for clothing or bags, a shelf for supplies, a bin for discreet disposal and a mirror to help with appliance checks, according to Morrisons.

It was also reported last week that Morrisons would be undergoing a major restructure of its convenience and general merchandise operations, putting more than 100 head office roles at risk of redundancy.

The changes will mostly affect teams connected to the retailer’s Morrisons Daily business, as the company moves to merge its convenience division with its wider supermarket trading operations.

A Morrisons spokesperson said the changes were designed to improve how the company operates across its different retail formats.

“To enable us to deliver a truly multichannel shopping experience for Morrisons customers, we are proposing to integrate the operation of our supermarkets and company-owned convenience stores and support office functions into a single team structure,” the spokesperson said.

“The plans will allow us to leverage the existing skills and expertise we have in the business, remove duplication, simplify our store operations and capture efficiencies.”