Royal Mail announces change for customers sending parcels

Royal Mail has released an update for customers who use its parcel delivery services. The customer notice was shared via a social media video. Posting on Facebook, Royal Mail announced it has launched a new, overhauled online experience.

In the post, Royal Mail wrote: “Sending parcels just got a whole lot easier! We’ve listened to your feedback and revamped our online postage experience. Now, when you buy postage online, you’ll see our most popular options first to save you time. Plus, our brand new Postage Builder will recommend the best services for you.”

Highlighting what’s new, a Royal Mail team member appeared in the video to share the updates with customers, reports the Mirror. She explained: “We’ve made it easier than ever to find and purchase the perfect postage option for your parcels.

“Next time you’re sending something, you’ll now see the most popular options first. So, if you’re in a hurry, you’re only a few clicks away from getting your parcel ready to send. Simply tell us the size and weight of your parcel, how quickly you need it to be delivered, and if you need any extras such as tracking, guaranteed delivery, a photo on delivery, or a signature.

“We will then recommend the best postage services for you to choose from. Click on the postage option you want, and add a few extra details before adding to your basket. Easy.”

In other news, Royal Mail previously unveiled new parcel postboxes. In a Facebook post shared in April, the postal service said: “We’re excited to reveal our newest parcel postbox!

“The new solar-powered postbox is intended to make posting parcels even easier. These new postboxes allow you to send and return medium-sized, pre-labelled parcels – the largest items yet to be accepted through a postbox – as well as letters.

“The first of the new parcel postboxes is now live in Belfast, with further installations planned across the UK over the next six months in locations like Birmingham, Cardiff, Glasgow and Tyneside.

“Around 600 will be installed in convenient locations such as town centres, new housing developments, and outside our Delivery Offices.”

Parcel Postboxes are designed for parcels too large for a regular postbox. Meanwhile, regular postboxes are for letters or small postable parcels that fit through a letterbox.

Royal Mail says that customers can buy postage online or via the Royal Mail app and drop it at their nearest Parcel Postbox. The website has a tool to help customers find their nearest location.